At Swift Restoration, we understand that every customer has unique preferences when it comes to their property and personal privacy. Recently, we were called to handle a water damage restoration project in Pleasant Hill, where the homeowner made a specific request: no photos of the property should be taken for insurance purposes.
Typically, insurance companies require photo documentation as part of the claims process. However, we believe that customer comfort and privacy should never be compromised. Instead of insisting on photos, we provided alternative solutions to ensure both the integrity of the claim and the homeowner’s peace of mind.
How We Adapted to Meet Our Client’s Needs
Despite the challenge of not taking photos, we successfully documented the water damage and restoration process through other effective means:
1. Detailed Written Documentation
Since photos were not an option, we created a comprehensive written report detailing:
✔ The extent of the water damage, including affected areas and materials.
✔ The source of the water damage.
✔ The moisture levels recorded before and after drying.
✔ The step-by-step restoration process, including mitigation efforts and equipment used.
A well-structured written report can serve as solid evidence for an insurance claim, ensuring transparency and accountability.
2. Third-Party Inspection & Adjuster Coordination
To further assist the homeowner, we coordinated directly with their insurance adjuster, ensuring they had access to the property for an in-person inspection. This allowed the adjuster to verify the damage firsthand and process the claim without relying on photos.
3. Customer-Attested Reports
Since the homeowner wanted to maintain control over any visual documentation, we provided guidance on how they could take their own photos for insurance submission. We advised them on:
✔ What areas to document (damage, affected walls, flooring, and moisture readings).
✔ The importance of timestamped photos.
✔ How to provide insurance with a timeline of events.
Customer-Centered Restoration Services
At Swift Restoration, we take pride in being flexible and solution-driven. Whether you have specific privacy concerns, insurance requirements, or unique requests, our team is committed to finding tailored solutions that fit your needs.
If you’re facing water damage and need a restoration company that prioritizes both professionalism and customer care, we’re here to help.
📍 Serving Pleasant Hill & Surrounding Areas
📞 Call us: +1 (925) 248-4422
💻 Visit us: swiftrestorationcompany.com
We’re always ready to restore your property and peace of mind—on your terms.
